EXPERIENCE

Media and Communications Coordinator
MOVOX
October 2016 – present

  • Plan, manage and execute social media and email marketing campaigns
  • Generate opportunities and ideas to increase customer and partner engagement
  • Maintain and create content for social media
  • Prepare incident notifications
  • Respond to customer queries across platforms
  • Write, distribute and manage press releases
  • Re-evaluate internal processes for customer communication and support
  • Work closely with suppliers and stakeholders

Digital Customer Care Specialist
Telstra
May 2015 – October 2016

  • Respond to customer queries across social platforms and monitor customer sentiment
  • Liaise with incident management teams and other stakeholders
  • Prepare team responses in crisis events
  • Support team members with escalations and perform quality assessment when required
  • Analyse queue trends and report to stakeholders

Sales and Retention Specialist
Telstra
September 2012 – May 2015

  • Customer service and retention for both internal and external clients
  • Meet sales and performance KPIs
  • Report on KPIs and queue trends when required
  • Support other team members with escalations

VOLUNTEER WORK

Para Hills East Soccer Club

  • Non-playing member
  • Edited proof-read the club constitution and sponsorship proposals
  • Assisted with the BBQ, bar and other miscellaneous activities for club events

EDUCATION

Cert. IV Professional Writing and Editing
Online via Open Colleges
Oct 2015 – Apr 2017

Bachelor of Media
Flinders University, SA
2008 – 2012
Semester Exchange in 2012 at Keele University, UK

Special Music Program
Woodville High School
2003 – 2007
Played the Alto Saxophone at an advanced level, including interstate competition

SKILLS

  • Client and customer rapport building
  • Copy writing and editing
  • Confident decision maker
  • Keen eye for detail
  • Great time management
  • Excels in high pressure environments
  • Team player

AWARDS

  • 2016 – ‘Brave in the Face of Danger’ Award
  • 2013 – ‘Quiet Achiever’ Award
  • 2007 – City of Charles Stuart Bursary Award
  • 2005 – 1st Place in SA/NT Creative Writing for Amnesty International Voices of Hope “Stopping Violence Against Women” campaign

To request a full copy of my resume, please contact me.